In January, the Federal Communications Commission proposed rules for utility companies that seek to offer Internet access through their electricity grids. Find Out More!

Even careful consumers can be victims of telephone-billing fraud and abuse. If you have a problem, it's important to know your rights and immediately take the steps necessary to resolve it.

You've been "slammed" when your phone service has been changed without your consent. It can happen with long distance service and, as competition increases for local and local toll, for those services as well. Sometimes slamming results from company error; for example, the wrong number being typed into the system. But in many cases it's a deliberate attempt by one company to "steal" the customer from another.